ONE AGENT $200/MO – $2400/YR

Includes 5,000 minutes

AMAZON CONNECT

FIVE HUNDRED AGENTS $91/MO – $1092/YR

includes 5,000 minutes

Cost Comparison Chart

Cost Factor

Salesforce Service Cloud Voice

Amazon Connect

Monthly per user fee

$75 (Tier 1) to $200 (Tier 3)

$1 per active number

Total monthly cost

$2,250 (Tier 1) to $6,000 (Tier 3)

$30

Per minute rate

$0.10 per minute

$0.018 per minute

Monthly minutes used

10,000 minutes sample

Total minutes cost

$1,000 per month

$180 per month

Annual Cost

$27,000 (Tier 1) to $72,000 (Tier 3)

$360