TextaFi
FAQ
What is TextaFi?
TextaFi is an AI-powered extension that is added to your business phone that automatically texts important links to your callers.
How does it work?
Its as easy as adding an extension to your existing phone “tree” with your carrier or forwarding your calls to the phone number we issue. You can be up and running in under a minute.
How much does it cost?
Pricing is $240 a year (works out to around $19 /mo) or $28 month to month. The Pricing page is here.
What is a phone tree?
Most business phone numbers have the ability to add an extension to their phone line which creates a Phone Tree. This is the typical “press one, press two” option you may hear when you call a business.
How do I add an extension to my phone tree?
Depending on the carrier for your business you will add an extension to your phone tree through their app or website or through calling your carrier direct to request they add an extension (some carriers call it a seat) to your line. Most of the time it can happen immediately.
Can I just *72 or use call forwarding from my phone?
Yes. Check with your carrier. Its usually as easy as adding an extension to your existing phone “tree” through your carrier app or website.
What is TextaFi Mobile Marketing?
COMING SOON
How do I enable TextaFi Call Forwarding?
Typically it works like this:
- Dial *72
- Listen for a stutter dial tone followed by a regular dial tone
- Dial the TextBack number
- Hang up
- Your calls will now be forwarded to the TextBack number
Is the SMS message a one time message? ?
Yes. This is not a two-way message service. All TextaFi messages are one-time transactional messages only. We do not ever use the caller’s phone numbers to market or send unsolicited texts. TextaFi by GHostPhone AI is fully compliant with 10DLC protocols and follows best practices as mandated by The Campaign Registry.
How long does it take to get Textafi enabled?
After you have subscribed and sent your link to us for approval (each link is personally screened by us for security, an SSL certificate and to ensure 10DLC compliance) TextaFi is enabled immediately. Approval is usually within an hour of signing up during business hours- and the next business day if outside of normal business hours.
Can I use my existing phone number?
Yes. Keep your phone, your carrier and your phone case just as they are.
Can I upgrade?
Yes. You can upgrade to a TextaFi + OnePage and then get the full GhostPhone AI package. See info on upgrade here
Should I change my phone greeting?
You would edit your phone greeting message to something like “Thanks for calling ABC company. Press one to reach the office, press two if you would like to receive a text message with a link to our website.” When the caller presses 2 the call is sent to TextaFi which automatically sends out an SMS message with the link to your caller.
Can I get more than one TextaFi number?
Yes. You can add up to 3 total TextaFi links. Pricing is as follows:
TextaFi Pricing (annual)
Press 1 extension $19/mo
“Press 1 to get a link to our website sent to your phone”
Press 2 extension $35/mo
“Press 1 to get a link to our website sent to your phone. Press 2 for a link to text Sales.”
Press 3 extension $45/mo
“Press 1 to get a link to our website sent to your phone. Press 2 for a link to text Sales. Press 3 for a link to live chat support”
What are the links that get sent to callers?
They can be links to your website, appointments page, calendar, reviews page, booking portal, online ordering, social page whatever you want. It does have to be legal and it can’t violate our terms and conditions or violate any FCC regulations. Other than that its up to you.
Can I change the link that is being sent?
Yes. You can request a link change at any time through this link.
What phone number does the SMS text message come from?
All text messages come from a TextaFi Toll-Free Number such as +1 833-932-2503.
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Can I get the SMS message sent from my phone number?
Yes however that is a custom configuration and also requires porting your number to AWS (where GhostPhone Ai and the TextaFi system is hosted) Contact us if you want to do this @ support@ghostphoneai.com
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Can I change the message included with the link that is being sent?
Yes. However, you will need to be a Full GhostPhone subscriber. You can upgrade your account here or contact us at support@ghostphoneai.com
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Is there a contract commitment?
No. Cancel at any time. No aggravating 3-year contract commitment and dodgy cancellation fees or any other nonsense.
Is my payment info safe?
Yes. We use Stripe to process payments. Stripe encrypts sensitive data both in transit and at rest. Stripe’s infrastructure for storing, decrypting, and transmitting primary account numbers (PANs), such as credit card numbers, runs in a separate hosting infrastructure, and doesn’t share any credentials with the rest of our services. Stripe counts Amazon, Instacart and Google as its customers so you are in good company.
GhostPhone & OnePage
FAQ
What is a GhostPhone?
GhostPhone is a cloud-based, customzable, ai powered auto attendant that answers calls, blocks robocall spam and texts important links to callers phones.
How do I activate my GhostPhone?
To activate your GhostPhone, you simply forward your existing number to your GhostPhone number.
From your landline dial *72 and then the GhostPhone number you were issued, and hang up. Your phone is now forwarded to GhostPhone AI.
To deactivate, dial *73.
Some carriers have different codes so check with your carrier before forwarding. They may also have an app or website where you can set call forwarding.
What does GhostPhone cost?
Pricing for GhostPhone is here
Can I keep my number?
Yes you can use your existing number. Activating your GhostPhone or Business line takes seconds and works seamlessly with your existing mobile device or landline. If you don’t have a business phone nunber we can get one for you.
Do I need a new phone system?
No. GhostPhone is 100% cloud based and there is no new and complicated hardware equipment required. No bulky and expensive PBX phone system to install. GhostPhone works through all phonelines and across all devices.
Does GhostPhone really block robocall spam?
Yes. It’s part of our “Call Filtering” system. Robocalls are automatically blocked as GhostPhone acts as a call screening gatekeeper. Robocall systems can’t understand the “Press 1 for the host, press 2 for private parties” instruction and automatically disconnect the call. If the call persists without any prompt, GhostPhone disconnects the call.
What is a OnePage?
OnePages are personalized, app-like single page mobile sites that that have all of your businesses important links on it. They boast a clean, modern design and an intuitive mobile-first navigation.
The link to the OnePage is sent to customers phones in an auto-generated text when callers call your GhostPhone and elect to get a link texted to their phone.
Links can be for online ordering, hours, location & directions, bookings & reservations, business SMS, email signups, social media & more.Your logo is featured at the top of the screen together with your social and deal links, and crisp flat Icons connect out to your important links. Your contact information is as the bottom of the screen and can include your phone number, business SMS, Chatbot and email address.
OnePages are included at no extra cost with all GhostPhone subscriptions.
How many phone extensions can I have
You can have up to five extensions. Any more and it just gets messy. If you need more, contact us for a custom solution.
What is voicemail transcript by email or text?
This premium add function allows voicemail transcriptions and audio files to be automatically delivered via email and/or SMS messaging. The system also provides for unlimited storage. No more of your cutomers hearing “your voicemail is full and cannot receive incoming messages.”
Are the greetings and confirmation messages customizable?
Yes. You can use our professional-sounding auto-responder voices or upload your own recordings. Give your business an immediate professional, best in class voice, regardless if you’re a solo entrepreneur, start up or an established business.
How do I change my GhostPhone Info?
You can submit your changes using the form here
What is this 'important links texted to callers phones' thing?
When callers elect to get a link texted to their phone, that link opens a custom “ONEPAGE” mobile microsite that has all of your businesses important links on one page. Links can be for online ordering, hours, location & directions, bookings & reservations, business SMS, email signups, social media & more.
is a OnePage an app ?
WhileOnePages look like apps, they aren’t actually apps. They are app like mobile pages so theres no need to download an app from iTunes or Google Play.
OnePages are included at no extra cost with all GhostPhone subscriptions.
What is a OnePage Designer?
Every GhostPhone subscriber gets a OnePage Designer who creates the custom landing page for the Customer. They will match your website’s colors and set your important links.
Remember: OnePages are included at no extra cost with all GhostPhone subscriptions.
Can I see how many callers have been sent to my OnePage?
Yes. Contact support@megaphoneai.com to request analytics reports.
OnePages are included at no extra cost with all GhostPhone subscriptions.
I see Megaphone AI Inc on my billing statement - who is that?
Megaphone AI, Inc, is the company behind GhostPhone and other products like Voicepics and OnePage AI. Check us out here https://megaphoneai.com/
If you have any questions about GhostPhone or other products, contact us @ support@megaphoneai.com