GhosPhone is an AI-powered auto-attendant and cloud-based phone system designed to replace your current phone system. VOIP calling with tons of additional features like Business SMS, Voicemail email/sms transcripts and textback messaging, Web 3.0 functions from Megaphone AI are also available including VoicePics, Curbside AI + more. GhostPhone is a division of Megaphone AI Inc.

Yes. You just use call forwarding to forward your number (usually by just dialing*73 from your landline) to the Megaphone number you get at sign up. *72 turns off the call forwarding.

No. The Contact Center is 100% cloud based. Keep your existing phones and devices. However, if you are adding a large number of agents and handling inbound and outbound calls through your contact center we do recommend you look at one of our preloaded Chromebook + Bluetooth hedseat packages. httpss://callmegaphone.com/store

Ghostphone can be upgraded to the full Megaphone AI Contact Center- an easy to use, cloud-based solution that works on any device and scales to support any size business. Powered and secured by the same technology that drives Amazon Web Services, Megaphone AI helps companies to provide superior, cost-effective customer service across voice, chat, SMS, email and web at a fraction of the cost of a conventional contact center.

Yes! Robocalls are automatically blocked as the call deflection system acts as your virtual call screening gatekeeper. For example, robocall systems cant understand “Press 1 for the host, press 2 for private parties” and automatically disconnect the call. 

All telco services for Megaphone AI and Ghostphone are provided through Amazon Web Services.

60% of calls to businesses are commonly repeated questions such as “What are your hours?’ “Can I order online?” and “Where do I park?” There are auto answered by our Interactive Voice Responsive (IVR) voicebot that is programmed to understand and respond to common spoken questions. This is an add-on feature. 

If you have the basic package you can get up to five extensions.  If you need more extensions contact us and we’ll get you squared away with as many as you need.

Yes. The Email Voicemail solution allows customers to leave voicemails for an agent based on the agent’s extension number. When a customer calls a business, they are prompted for the extension number of the agent they want to reach. If the agent requested is available, the customer is connected directly to the agent. Otherwise, the customer reaches the agent’s voicemail where they can record a message of their choice.

After the customer leaves a message, an email and/or SMS notification containing and/or linking to the contents of the voicemail is sent to the agent.  The contents of the notification are configurable by an administrator, which includes the capability of adding a transcription of the message and a .wav file of the recording.

Voicemail is an added feature to the basic package for $20/mo

After the customer leaves a message, an email and/or SMS notification containing and/or linking to the contents of the voicemail is sent to the agent.  The contents of the notification are configurable by an administrator, which includes the capability of adding a transcription of the message and a .wav file of the recording.

Yes. There are additional carrier charges that apply based on usage. These are  0.006c per minute for a call after 1000 minutes used, and  0.003c per SMS message sent after 10,000 messages sent. 

A local phone number is assigned to your contact center. If you don’t port your existing number to AWS, this is the number that you forward your existing number to by entering *72 into your landline.