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TO YOUR AI-POWERED

SMS TEXTBACK

You’re almost there – lets set up your 

CALL FORWARDING

There is just one more step to get your solution up and running. You will need to a) forward your extension in your phone tree or  b) forward your phone number (common with after hours or in peak times when you can’t answer the phone) to your TextBack number so it can do it’s thing.    

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CARRIERS

Please choose your Carrier and follow the call forwarding instructions.

COMCAST

To Activate Call Forwarding:

  1. Pick up the phone and listen for the dial tone.
  2. Press *72 to activate Call Forwarding Always (CFA).
  3. Enter the 10-digit phone number where you want to forward your calls.
  4. Wait for the confirmation tone or message, then hang up.

To Deactivate Call Forwarding:

  1. Pick up the phone and listen for the dial tone.
  2. Press *73 to deactivate Call Forwarding Always.
  3. Wait for the confirmation tone or message, then hang up.

You can also manage advanced call forwarding settings through the Comcast Business website by signing in with your Xfinity ID and password. Comcas Business

VERIZON

Verizon: To Activate Call Forwarding:

  1. Open the phone’s dialer.
  2. Dial *72 followed by the 10-digit number where calls will be forwarded.
  3. Press the call button. A confirmation message will indicate successful activation.

Using My Verizon App:

  1. Open the My Verizon app.
  2. Go to the Account tab and log in if prompted.
  3. Scroll to Preferences and select Manage call forwarding.
  4. Enter the 10-digit forwarding number and tap Add number.

To Deactivate Call Forwarding:

  1. Open the phone’s dialer.
  2. Dial *73 and press the call button. This will turn off call forwarding.

 

AT&T

AT&T: To Activate Call Forwarding:

  1. Open the phone’s dialer.
  2. Enter *21*, followed by the forwarding number, then # (e.g., *21*1234567890#).
  3. Press the call button and wait for a confirmation tone.

To Deactivate Call Forwarding:

  1. Open the phone’s dialer.
  2. Enter #21# and press the call button. Wait for a tone confirming deactivation.
    T-MOBILE

    T-Mobile: To Activate Call Forwarding:

    1. Open the phone’s dialer.
    2. Enter *21*, followed by the forwarding number, then # (e.g., *21*1234567890#).
    3. Press the call button and wait for a confirmation tone.

    To Deactivate Call Forwarding:

    1. Open the phone’s dialer.
    2. Enter #21# and press the call button. Wait for a tone confirming deactivation.
    SPRINT

    Sprint: To Activate Call Forwarding:

    1. Open the phone’s dialer.
    2. Dial *72 followed by the 10-digit number where calls will be forwarded.
    3. Press the call button. A confirmation message will indicate successful activation.

    To Deactivate Call Forwarding:

    1. Open the phone’s dialer.
    2. Dial *720 and press the call button. This will turn off call forwarding.
    US CELLULAR

    U.S. Cellular: Call forwarding:

    To Activate Call Forwarding:

    1. Open the phone’s dialer.
    2. Dial *71 followed by 1 and the 10-digit number where calls will be forwarded.
    3. Press the call button and listen for the confirmation tones.
    4. End the call.

    To Deactivate Call Forwarding:

    1. Open the phone’s dialer.
    2. Dial *710 and press the call button.
    3. Listen for the confirmation tone and end the call.

    For Call Forwarding When No Answer:

    1. Open the phone’s dialer.
    2. Dial *74 followed by 1 and the 10-digit number where calls will be forwarded.
    3. Press the call button and listen for the confirmation tones.
    4. End the call.

    To Deactivate Call Forwarding When No Answer:

    1. Open the phone’s dialer.
    2. Dial *740 and press the call button.
    3. Listen for the confirmation tone and end the call.

    Please note that while call forwarding is typically free, forwarded calls may incur charges based on your plan and carrier. It’s always best to check with U.S. Cellular for the most up-to-date information and any potential costs associated with call forwarding1234. If you have any more questions or need further assistance, feel free to ask!

    THATS IT!

    Your TextBack is now enabled. You can enable and disable it whenever you want.  

    TextBack and GhostPhone AI 

    FAQ

    What is a GhostPhone?

    GhosPhone is an AI-powered auto-attendant and cloud-based phone system designed to replace your current phone system. VOIP calling with tons of additional features like Business SMS, Voicemail email/sms transcripts and textback messaging, Web 3.0 functions from Megaphone AI are also available including VoicePics, Curbside AI + more. GhostPhone is a division of Megaphone AI Inc.

    What is the call Text Back feature?

    Never miss a sale or a customer opportunity to a missed call again with GhostPhones Call Text Back feature. When a customer calls and you have your contact center enabled,  an SMS text message is sent to the caller’s phone (if they are calling on mobile) with a link to your online store, appointment or contact form, website or OnePage landing page.

    Where do I get my TextBack number?

    We will send your number to the email you used when you signed up. The email will come from support@ghostphoneai.com.  It can take up to 24 hours to provision your number but its is usually ready to go within an hour of sign-up.

    Can I change what the message says in the SMS text message?

    If you have the full subscription (Textback + OnePage + AI) you can customize the message.  Contact us @ support@ghostphoneai.com  and we can guide you through the process.  

    Can I keep my phone number?

    Yes. You just use call forwarding to forward your number (usually by just dialing*73 from your landline) to the Megaphone number you get at sign up. *72 turns off the call forwarding.

    Do I need a new phone system or other hardware?

    No. The Contact Center is 100% cloud based. Keep your existing phones and devices. However, if you are adding a large number of agents and handling inbound and outbound calls through your contact center we do recommend you look at one of our preloaded Chromebook + Bluetooth hedseat packages. httpss://callmegaphone.com/store

    What is an AI Contact Center?

    Ghostphone can be upgraded to the full Megaphone AI Contact Center- an easy to use, cloud-based solution that works on any device and scales to support any size business. Powered and secured by the same technology that drives Amazon Web Services, Megaphone AI helps companies to provide superior, cost-effective customer service across voice, chat, SMS, email and web at a fraction of the cost of a conventional contact center.

    How do I forward my existing phone?

    You use call forwarding to forward your number (usually by just dialing*72 from your landline) to the ghost number you get at sign up. *73 turns off the call forwarding. 

    Does this really block spam calls?

    Yes! Robocalls are automatically blocked as the call deflection system acts as your virtual call screening gatekeeper. For example, robocall systems cant understand “Press 1 for the host, press 2 for private parties” and automatically disconnect the call. 

    Who is the Telcom carrier?

    All telco services for Megaphone AI and Ghostphone are provided through Amazon Web Services.

    What is Voice Responsive FAQs?

    60% of calls to businesses are commonly repeated questions such as “What are your hours?’ “Can I order online?” and “Where do I park?” There are auto answered by our Interactive Voice Responsive (IVR) voicebot that is programmed to understand and respond to common spoken questions. This is an add-on feature. 

    How many extensions can I get?

    If you have the basic package you can get up to five extensions.  If you need more extensions contact us and we’ll get you squared away with as many as you need.

    Can I get voicemail?

    Yes. The Email Voicemail solution allows customers to leave voicemails for an agent based on the agent’s extension number. When a customer calls a business, they are prompted for the extension number of the agent they want to reach. If the agent requested is available, the customer is connected directly to the agent. Otherwise, the customer reaches the agent’s voicemail where they can record a message of their choice.

    After the customer leaves a message, an email and/or SMS notification containing and/or linking to the contents of the voicemail is sent to the agent.  The contents of the notification are configurable by an administrator, which includes the capability of adding a transcription of the message and a .wav file of the recording.

    Voicemail is an added feature to the basic package for $20/mo

     

    What is Voicemail transcripts by email or text?

    After the customer leaves a message, an email and/or SMS notification containing and/or linking to the contents of the voicemail is sent to the agent.  The contents of the notification are configurable by an administrator, which includes the capability of adding a transcription of the message and a .wav file of the recording.

     

    Are there any other costs other than the monthly subscription fee?

    Yes. There are additional carrier charges that apply based on usage. These are  0.006c per minute for a call after 1000 minutes used, and  0.003c per SMS message sent after 10,000 messages sent. 

    How long does it take to set up a contact center ?

    It takes up to 24 hours to get your contact center provisioned once you have completed a simple onboarding form. 

    What is a dedicated GhostPhone or Megaphone number?

    A local phone number is assigned to your contact center. If you don’t port your existing number to AWS, this is the number that you forward your existing number to by entering *72 into your landline.

    *Additional carrier charges may apply 0.006c per min. 0.003c per SMS.

    Contact GhostPhone

    SALES & SUPPORT

    Powered by Megaphone AI, Inc

     

    Company: MegaPhone AI Inc,

    Web: megaphoneai.com

    Mail: 3057 North Troy Street, Chicago, IL 60618.

    Support: 888-519-1195‪ Ext 1

    Sales: 888-519-1195 Ext 2

    Email: Info@ghostphoneai.com

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